Terms of Sale
(a) General Terms
The deals and products posted and advertised on Ofrero are offered by Merchants or third party sellers/dealers who provide us with all images, descriptions and additional information related to their products and services. We do not investigate the validity of this data. We are not responsible for any claims associated with this data or any information provided by merchants and third parties on our Site. These entries as well as prices and quantities, or any information related to these products and services offered on our Site may change at any time without notice and to our sole discretion.
While we reasonably try to offer the most secure shopping experience on or Site, we cannot guarantee the same intentions by the Merchants and other third parties partnering with us. We require that all merchants wishing to advertise goods and services with us to be a legally registered entity; however, we do not investigate the commercial information they provide us. Ofrero is not responsible for any wrong information given by the merchants and third parties nor are we responsible for any claims related to fraudulent activities by them. By purchasing any Deal or Product via our Site you acknowledge that you are the sole entity responsible for investigating the merchant or third party offering the Deals or Products you are purchasing or profiting from. You should make all the necessary investigations to ensure that the offering parties are qualified to provide the advertised goods and/or services; and that the good and/or service is of the advertised quality. In case of any discrepancy between the advertised Deal or Product and the real one, the merchant or third party are the only entities holding responsibilities toward you.
Ofrero is not a health or wellness provider and does not, will not and cannot refer, recommend or endorse any specific professional, services, products or procedures that are advertised on the Site. The Site is not a substitute for professional advice, including, without limitation, medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a health condition. Never neglect to seek out or delay or disregard professional advice relating to your health because of something you have read on the Site.
If an offer becomes unavailable between ordering and processing, Ofrero will either cancel or not process the order and will notify you by email.
Ofrero does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. Ofrero reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, Ofrero will attempt to notify you by email. In addition, Ofrero reserves the right, in its sole discretion, to correct any error in the stated retail price of the Deal and/or Product.
(b) Vouchers and Partial Vouchers
In this paragraph we refer to
vouchers and partial vouchers as vouchers.
Vouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is solely responsible for redeeming the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs (“Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Ofrero and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any Liabilities arising from or related to any act or omission of a Merchant in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher.
The Merchant is the sole issuer of the Voucher. Vouchers are not redeemable for cash, unless required by law. Unauthorized or unlawful reproduction, resale, modification or trade of Vouchers is prohibited. Pricing relating to certain Deals and/or Products on the Site may change at any time in Ofrero’s discretion, without notice.
o Additional terms for Tickets and Vouchers.
o Tickets and Vouchers. Some Vouchers are redeemable for a ticket for admission to a specific ticketed event at a named venue. These Vouchers have no value once the event date and time has passed. These Vouchers are final sale and non-refundable unless (i) otherwise stated, or (ii) automatically if the event is canceled and not rescheduled.
o Venues and Events. Opening acts, as well as individual performers, are subject to change or cancellation at any time without notice or recourse by you. Venues may search you as a condition of admission, ban or restrict certain items from being brought to the event and impose other rules on ticket-holders. You agree to all such rules and conditions and waive any related claims that may arise in conjunction with their imposition or execution. A ticket is a revocable license and admission may be refused for violation of the venue’s rules without refund, or for any or no reason upon refunding the amount paid. You voluntarily assume all risks and danger incidental to any event for which any Voucher is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against Ofrero, the venue, the issuer of the tickets and all of their respective affiliates, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You agree not to record or transmit or aid in recording or transmitting, any description, account, picture or reproduction of any event for which you purchase Vouchers. You agree that any event for which you purchase Vouchers are public events, that your appearance and actions inside and outside the venue where the event occurs are public in nature and that you have no expectation of privacy with regard to your actions or conduct at the event.
o Merchants offering deals for Getaways, Resorts and/or Hotels may impose rules and regulations not included or mentioned in the deal offered on our Site. Ofrero is not responsible nor endorses any of these rules and regulations; however, you are responsible for abiding by these rules and regulations. Any issues or problems that may arise from or due to these rules and regulations must be resolved with the Merchant.
o Unless stated otherwise on the fine-print such type of deals requires prior reservation.
o Certain Merchants offering this type of deals may require a deposit or full payment upon reservation. In case you have purchased a Voucher from Ofrero and have paid the full amount, you will be required to redeem the voucher upon reservation unless stated otherwise in the fine-print. In case you have purchased a Partial Voucher you will be required to make a deposit to the merchant in any payment method accepted by that merchant upon reservation, unless stated otherwise in the fine-print.
Products that you purchase through the Site are subject to the terms below:
o All product purchases are final. Once you confirm your order on the Site it cannot be cancelled.
o If you wish to increase the quantity of the Products purchased, or modify the delivery address, please contact us within 2 hours of your purchase. Once that window closes, we cannot make changes to your order, although you may be eligible to make returns as stated in our Return and Refund Policy.
o Delivery information and applicable charges will be stated in the deal description or fine print and may vary by deals.
o Delivery estimates are only estimates; they are not guaranteed delivery times and should not be relied upon as such.
o We may have to cancel an order before your Products are delivered; if this happens, we will attempt to notify you at the email address that is registered with your account.
o When Products are delivered to the delivery address provided at checkout, risk of loss to those Products will transfer to the recipient (i.e., the Products will become the recipient's personal property).
o It is your responsibility to ascertain and obey all applicable laws (including, without limitation, minimum age requirements) relating to the receipt, possession, use and sale of any Product.
Pricing and Accuracy
o Advertised prices do not include delivery charges unless clearly stated in the deal description or the fine print. If delivery charges are not included, the recipient will pay these charges to the delivering company upon receipt of the product(s).
o Occasionally there may be an error or omission related to the pricing of advertised Products. We will use reasonable efforts to correct any pricing errors or omissions as soon as practicable after learning of them. We reserve the right to change, modify, substitute, suspend or remove without notice any pricing information related to Products for sale. If there was a pricing error or omission and you have already purchased a Product: (i) if the actual price of the Product is less than the stated price at the time of purchase, we will charge you the lower price; or (ii) if the actual price of the Product is higher than the stated price, we will contact you and allow you the option to pay the correct (higher) price or cancel your order and receive a refund.
o While we work to ensure that the Product description and information on the Site is correct, we cannot guarantee that Product descriptions are accurate or complete. All information is provided for informational purposes only and we encourage you to read all information presented on labels, warnings and directions that accompany the Products before use. If a Product is not as described, your sole remedy is to return it to Ofrero in unused condition.
o We have taken reasonable steps to display as accurately as possible the colors and other details of Products we sell. However, the colors and details you see on the Site will depend on the equipment you use to view the Site. We cannot guarantee that the display of any color or other details on your television, mobile device, computer or other device will exactly reflect the color or details of the actual Products.